What happens after a patient is approved for your medical device? How do you guide them through the process and support them afterward without overwhelming your agents?

Join us as we walk through real-life scenarios and demonstrate how leading medical device companies are elevating their service delivery using Dynamics 365 Customer Service Workspace, Omnichannel capabilities, and AI-driven tools.

We'll cover:

✓ How Case Management tracks patient onboarding from approval to fulfillment

✓ Using Power Automate to ensure timely appointment and documentation reminders

✓ The role of Omnichannel in delivering consistent support across chat, email, and voices 

✓ Ways AI chatbots reduce support volume and improve first-contact resolution

✓ Measurable KPI improvements, including:

• 25% boost in agent efficiency
• 35% reduction in support call volume
• Improved patient satisfaction and compliance

Real-World Impact:

Learn how a global medical device manufacturer used D365 CSW and Omnichannel to unify agent tools, streamline patient communication, and leverage AI-powered insights - all leading to faster resolutions and more proactive service.

Whether you're in operations, IT, or patient services, this is the blueprint for building a smarter, scalable service model. Don’t miss out – sign up now!

Speakers

Bradley Flikeid

Senior Developer
Stoneridge Software

Deana Jacobus

Senior Consultant
Stoneridge Software